Refund policy
Domestic Returns
We accept domestic returns of unused and unworn products within 30 days of shipment of your order. Please note that:
- Shipping fees are not refundable.
- Monogrammed items and those items marked Final Sale cannot be returned, or exchanged.
- Gift items with the receipt and/or original gift purchaser information may be returned for Vellors credit.
To start a return, please visit https://returns.vellors.shop.
At this time, Vellors's return policy is only available for orders placed online at vellors.shop or in a Vellors store location. For orders placed through a third party (Nordstrom, The Container Store, etc), we recommend that you refer to their return policy for assistance.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Returns of worn or damaged product may be sent back to the customer.
If approved, you’ll be automatically refunded based on your selection:
- You may receive a full refund amount in Vellors credit and Vellors will cover the return shipping. This Vellors credit will never expire.
- You may receive the amount refunded to your original payment method, less a $4 return shipping and administrative fee.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
In-store Returns
Vellors accepts returns in-person, free of charge, in our store locations for online orders. Please bring your order number with the return in store.
International Mail Returns
We accept international returns of unused and unworn products within 30 days of shipment of your order; however, Vellors does not support pre-paid international return labels at this time.
- Shipping fees, duties, and VAT are not refundable.
- Monogrammed items and those items marked Final Sale cannot be returned.
- Gift items with the receipt and/or original gift purchaser information may be returned for Vellors credit.
To start an international return, please email [email protected] or follow the link below to submit a request.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Returns of worn or damaged product may be sent back to the customer.
If approved, you’ll be automatically refunded based on your selection:
- You may receive a full refund amount in Vellors credit and Vellors will cover the return shipping. This Vellors credit will never expire.
- You may receive the amount refunded to your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.